Our Refund Guarantee
At ScriptStore, we stand behind the quality of our products. We offer a fair refund policy to ensure your satisfaction.
Eligible for Refund
- Within 7 days: Full refund if the script has not been downloaded
- Defective products: If the script has critical bugs that prevent basic functionality and we cannot fix them within 5 business days
- Misrepresentation: If the product description significantly differs from the actual product
- Duplicate purchase: If you accidentally purchased the same product twice
Not Eligible for Refund
- Downloaded products: Once a script has been downloaded, we cannot offer a refund unless it's defective
- Change of mind: Refunds are not provided if you simply changed your mind
- Incompatibility: Issues caused by server configuration or missing requirements (check requirements before purchase)
- Customization issues: Problems arising from modifications made to the script
- After 7 days: Refund requests made more than 7 days after purchase
- Lack of expertise: Inability to use the script due to insufficient technical knowledge
Refund Process
- Submit a refund request using the form on this page or contact our support team
- Include your order number and detailed reason for the refund
- Our team will review your request within 2-3 business days
- If approved, the refund will be processed to your original payment method within 5-10 business days
- You will receive an email confirmation once the refund is processed
Store Credit Option
Instead of a refund to your original payment method, you can choose to receive store credit. Store credit:
- Is processed immediately upon approval
- Never expires
- Can be used for any product on our marketplace
- Can be combined with other payment methods